Retention Specialist Cambridge, ON

Retention Specialist

Full Time • Cambridge, ON
Retention Specialist - Desjardins Agent Insurance Office - Cambridge and/or Guelph


Are you a self-driven, energetic and passionate individual that is looking for a challenge? We are looking for a high energy, self motivated individual to join our team. 

A Desjardins Agent is seeking a qualified professional to join their winning team for the role of Office/Service Manager - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Qualities/Is this YOU?:

We are looking for an efficient, confident, organized and resourceful individual to help us manage the day to day noise in our office. We want someone who can learn quickly and take over the busy-ness of the office so that the agent and sales team can concentrate on sales. You are patient and can assist customers on their worst days and you are also highly motivated to talk to other customers about their insurance needs and pivot to other lines of insurance.


Job Role:

  • 1st Ambassador of the office
  • General office organization
  • Deflector of calls to the agent and sales team
  • Training team on new initiatives related to service/billing/claims
  • Claims follow up
  • Pivoting to other lines of business
  • Ordering of office & marketing supplies
  • Sale of insurance 
 Total Compensation & Other Fun Stuff:
  • Salary (Sales Team)
  • Commission
  • Annual Retention Bonus
  • Monthly/Quarterly Team Promotions and Bonus will be available
  • 3 weeks vacation
  • Health and Dental Benefits (after 3 months)
  • RRSP match program
  • Technology (laptop)
  • Flexibility
  • Potential for compensation over $50K
*** If interested, please include a cover letter letting us know why we want YOU!***


OTL & LLQP are required but are not need to interview. We will look after this for you. They are not easy exams though!
Compensation: $42,500.00 - $60,000.00 per year

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.

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